FAQ

General Questions

This is a list of frequently asked questions related to our jewelry & services.

Do you offer any discounts or promotions on top of the factory prices?

While our jewelry is already offered at highly competitive factory prices, we occasionally run special promotions but offer sitewide volume discounts on all jewelry. We recommend subscribing to our newsletter to stay updated on new arrivals, the latest trends, sales, or promotional events.

Do you display all the jewelry products on your website?

All the products available in stock are displayed on our website.


To view “out-of-stock” products and “production-only” products, log in to our 925silverjewelry.com


  1. click my account
  2. choose “Preferences
  3. click “click here to show out-of-stock products” and “click here to show production order only products”.

How do you notify when a product is back in stock?

By clicking on the "Notify when in stock" button, you will be automatically sent an email notification once the product becomes available again.

What are product tags?

Located in the description of every product page, product tags work by categorizing and organizing our jewelry items based on common themes or styles. Each piece of jewelry is assigned one or more tags, allowing you to click on a specific tag and view all the items that fall under that category

Is all of your jewelry pure 925 sterling silver?

Yes, all of the metal used in our jewelry is pure 925 sterling silver.

What is 925 Sterling Silver?

925 Sterling Silver is 92.5% pure silver and the other 7.5% is comprised of other metals, usually copper. 100% pure silver cannot be used in jewelry because the metal is too soft. By adding copper into the mix it strengthens and makes the metal more durable.

Does all of the jewelry have a 925 hallmark stamp?

99% of our jewelry does possess a 925 hallmark stamp. The 1% that doesn’t is because the item is too fragile and stamping it would damage the piece. We can assure you that even for the items that do not possess a stamp they are still pure 925 sterling silver.

Are you selling Gold?

Yes, we do have Real 14K Gold Jewelry on the website.

What is the difference between Gold Jewelry and Gold Plated Jewelry?

Gold plated jewelry is not gold jewelry. Gold plated jewelry is jewelry made of a base metal silver that has a very thin layer of gold applied to the top.

Is the gold and rose gold plating real gold or just a color?

All of our gold and rose gold plated items are plated with real 14 karat gold.

What is e-coat?

E-coating consists of dipping the jewelry in an organic lacquer while applying an electrical current to it. This makes the lacquer stick to the piece of jewelry and form an invisible thin resin around it.

E-coating is completely safe and we apply it to most of our jewelry to prevent the product from tarnishing.

Why does some of your jewelry have silver plating if the item itself is pure 925 sterling silver?

We add an extra layer of silver plating onto the raw silver of some of our products to ensure a high quality shine and finish.

Is your jewelry nickel and lead free and safe for children?

Yes, all of our jewelry is nickel and lead free and completely safe for children. We regularly test our products to make sure they comply with all International, EU & US laws regarding heavy metal content.

Is the jewelry ethically manufactured?

Yes, all of our jewelry is manufactured within our own factory in Bangkok and it is known for being one of the industry’s leading factories for keeping up to date and compliant with all international, EU and US laws surrounding corporate and social responsibility.

Are all your raw materials ethically sourced?

Yes, all of our raw materials are sourced from conflict free zones and countries. The silver used in our products is mined from Australia and South America.

What is the difference between crystal and cubic zirconia?

Cubic zirconia’s (CZ) are synthetic diamond stimulant and to the untrained eye are indistinguishable to real diamonds. They are optically flawless, extremely durable and come in a variety of different colors with the most popular being Crystal, Pink and Amethyst. Cubic Zirconia’s (CZ) are typically set into pieces of jewelry by hand. The most commonly used setting is called prong setting.


Crystals are man-made glass gems traditionally produced using quartz, minerals and sand. In our jewelry we only use crystals from the 2 biggest and most reputable brands, Preciosa and Swarovski. Crystals come in a large variety of different colors, shapes and sizes.

About Us

This is a list of frequently asked questions related to our company.

Are you a manufacturer?

Yes, we are a manufacturer and all our jewelry is produced in our own factory in Bangkok.

Where are you based?

We are based in outskirts of Bangkok, Thailand.

Can I visit your office to talk about possible business opportunities and/or view and buy stock?

Yes, we would be more than happy to welcome you to our office and show you our collection. Please note that if you wish to purchase stock at our office, there is a minimum order of $199. For further information, kindly contact us.

Ordering

This is a list of frequently asked questions related to placing orders on our site.

Do you have a minimum order?

Yes, our minimum order is $199 after any applied discounts.

Can I order samples for an amount below your minimum order?

No, we’re sorry, but we have a minimum order requirement of $199. This low amount is specifically set to accommodate customers who wish to place sample orders.

Is there a minimum quantity per design that I need to order?

No, there is no minimum quantity per style. You can order 1 unit per design if you wish.

Are the prices on your website in USD?

Yes, all the prices shown on our website are in US Dollars.

Do you offer any discounts?

We sure do! Please see the volume discount chart below.

  • $500 - $749 = 3% Discount + FREE Shipping worldwide
  • $750 - $999 = 5% Discount + FREE Shipping worldwide
  • $1000 - $1499 = 10% Discount + FREE Shipping worldwide
  • $1500 - $1999 = 13% Discount + FREE Shipping worldwide
  • $2000 - $3999 = 15% Discount + FREE Shipping worldwide
  • $4000 Onwards = 20% Discount + FREE Shipping worldwide

For more information, please visit our volume discount page or reach out to one of our representative for assistance.

I need a larger quantity than what you show on the website, how can I order it?

You would need to make a production order with the following conditions:


  • $1500 minimum order,
  • Regular design: 50 units per design/color/size, or Custom Design: 200 units per design/color/size/plating,
  • 8 weeks of production time

If you are interested in placing a production order, please click on the following link for more information or get in touch now.

Are all the items on your website in stock?

Yes, every quantity listed on our website is in stock and ready to be shipped within 2 working days.

What units are the products sold in?

Our products are sold as shown in the pictures. Earrings (except piercings and cuffs) are sold in pairs, and necklaces are sold individually. This information is also mentioned in the product attributes.

How is the jewelry packed?

Each stock unit is packed in a transparent poly bag then all of the stock per SKU is packed in a larger ploy bag. The SKU and quantity is then written on the bag. Most of our products are normally sold without any special boxes or cards.

Can you pack my order on my packaging?

If you place a production order - $1500 minimum order, Regular Design: 50 units per design/color/size or Custom Design: 200 units per design/color/size, and 8 weeks production time, we offer a custom packing service. You can either send us your packaging or send us a picture and the details of what you want, and we will source it here in Bangkok. If you are interested in placing a production order, please click on the following link for more information or get in touch now.


We do not offer a custom packing service for stock orders placed on our website.

Can I use the pictures on your website?

Yes, we can provide you with free high resolution pictures for all the products you purchase. If you would like to receive pictures of your ordered products please contact us.

Do you offer exclusivity on your designs?

No, all of the items on our website are of our own design and we do not offer exclusivity on them.

Shipping

This is a list of frequently asked questions related to shipment.

How long will it take for my order to be dispatched?

All orders are dispatched within 2 working days of receiving payment.

Will you send me a tracking number?

Yes, all of our shipments are tracked and we will send you your tacking number within 24hrs of the order being dispatched.

Once the order is dispatched how long will it take to reach me?

The delivery time typically ranges from 3 to 7 working days, depending on your selected courier and customs clearance procedures.

What countries do you ship to?

We ship to every country where our courier partners have the ability to transport.

How much will it cost to ship my order?

We offer free shipping on all stock orders over $399. If your order is under this amount, please visit our shipping page to get an estimate of the cost.

Do you offer drop shipping?

No, we are afraid we currently do not offer a drop shipping service.

Invoicing & Import Tax

This is a list of frequently asked questions related invoice & taxes.

Will I have to pay any import tax or duty on my order?

Depending on the total value of your order it may be subject to import tax and duty. Please click on the following link for more information about importing silver jewelry.

Payment & Returns

This is a list of frequently asked questions related to payment & returns.

How can I pay for my order?

We accept payment via PayPal, all major credit and debit cards and bank transfer.

If I am not happy with my order can I get a refund?

Yes, if you are not happy with your order and let us know within 7 days of receiving it you would be eligible for a refund.


For more information about our returns and refund policy please click on the following link.

How To Use Our Wholesale Website

This is a list of frequently asked questions on how to navigate through our website

How can I pay for my order?

We accept payment via PayPal, all major credit and debit cards and bank transfer.

If I am not happy with my order can I get a refund?

Yes, if you are not happy with your order and let us know within 7 days of receiving it you would be eligible for a refund.


For more information about our returns and refund policy please click on the following link.

STILL HAVE QUESTIONS?